ITIL Specialist 2 - Technical Operation Specialist
Core
Support daily Technical Operations activities, ensuring reliable execution of IT service management processes, platform administration, and operational workflows.
Role type
ITIL Service Management Specialist (Technical Operations)
Builds
Operational workflows, incident management processes, and compliance documentation
Domain
Financial Services / IT Service Management
Deliverable
dashboards & analysis
Required skills
ITIL Service Management, Incident Management, Change Management, Problem Management, Platform Administration, Jira, Confluence, GitHub, CI/CD pipelines, Access Management, Segregation of Duties (SoD), Runbook Development, Audit & Compliance
Preferred skills
ITSM Frameworks, System Configuration, Workflow Automation, SDLC, Agile, DevOps, Production Troubleshooting, ISO 27001, SOC 2
Technologies
Jira, Confluence, GitHub, CI/CD tools, Monitoring tools
Responsibilities
Administer and maintain operational tools and platforms; Coordinate and support incident management, production troubleshooting, and root cause analysis; Execute approved production changes and database queries; Manage user access requests, permissions, and SoD controls; Develop and improve runbooks, SOPs, and operational documentation; Partner with Engineering, Security, and Compliance teams; Support audit, governance, and compliance initiatives.
Seniority
Mid-level, hands-on IC
