ServiceNow Configuration Analyst
Core
Configure and maintain ServiceNow HRSD modules (Knowledge Management, Case Management, Virtual Agent) to support HR processes and user experience.
Role type
ServiceNow Configuration Analyst (HR Service Delivery)
Builds
HR service delivery platforms and virtual assistant topics
Domain
Financial Services / Human Resources Technology
Deliverable
production ML models | product features | dashboards & analysis
Required skills
ServiceNow configuration, HRSD module administration, workflow modification, form/field/list management, virtual agent topic management, conversion control, Tier 2 support
Preferred skills
ServiceNow CSA certification, HRSD-specific configurations, Workday knowledge, Agile methodology
Technologies
ServiceNow, Workday
Responsibilities
Configure and update ServiceNow HRSD modules using out-of-the-box functionality; modify forms, fields, lists, and workflows; manage templates and publish workflows; support HR case lifecycle processes; ensure configurations adhere to security protocols; document configuration changes; partner with HR stakeholders to implement solutions; provide Tier 2 support for ServiceNow HRSD issues.
Seniority
Mid-level, hands-on IC
