ServiceNow Agile Project Manager (VA ESOM)
Core
Day-to-day delivery anchor for a platform health team supporting a large federal ServiceNow environment, owning project schedules, staffing, deliverables, risks, and stakeholder reporting while facilitating Agile/Scrum practices.
Role type
Senior IC Agile Project Manager (ServiceNow)
Builds
Platform health and delivery for a large federal ServiceNow environment
Domain
Federal IT / ServiceNow Platform
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow platform expertise, ServiceNow Agile Module, ServiceNow SPM, ITIL service management, distributed team coordination, backlog management, sprint planning, risk management, stakeholder reporting, impediment removal
Preferred skills
PMP certification, Certified ScrumMaster (CSM) or Professional Scrum Master (PSM), ServiceNow Certified System Administrator (CSA), SAFe certification, federal IT environment experience, Public Trust clearance
Technologies
ServiceNow, Jira
Responsibilities
Own schedule, staffing plan, deliverable tracking, and milestone reporting for an assigned platform health team. Provide clear status reporting to program leadership and client stakeholders, including management of risks, issues, dependencies, and delivery concerns. Coordinate cross-team dependencies, staffing requirements, vendor activities, and subcontractor deliverables across multiple workstreams and sprints. Facilitate all Scrum ceremonies, including daily standups, sprint planning, sprint reviews, retrospectives, and backlog refinement. Partner with Product Owners and the Technical Program Manager to prioritize, refine, and manage the team backlog. Track sprint velocity, burndown, team health, and other delivery metrics, identifying trends and risks for program leadership. Identify and remove impediments while escalating cross-team blockers and dependencies when additional support is required. Coordinate with peer Project Managers and Scrum Masters across multiple platform teams to align delivery cadence and shared dependencies. Coach team members on Agile principles, Scrum practices, collaboration, and continuous improvement. Support change management and release coordination for sprint deliverables within a 24x7 operational environment. Coordinate with distributed contractor teams on intake, dependencies, code-review handoffs, and delivery activities. Follow demand through the full lifecycle in ServiceNow SPM, from intake and approval through development, testing, and delivery, maintaining traceability throughout. Maintain Agile artifacts within ServiceNow and produce sprint-level and project-level reporting for leadership and stakeholders.