Head of Rewards Portfolio
Core
Lead the end-to-end strategy, performance, and evolution of a complex, scaled credit card rewards ecosystem with full P&L accountability.
Role type
General Manager, Consumer Payments
Builds
A next-generation rewards product suite and feature set for credit card accounts
Domain
Consumer Finance / Credit Cards / Payments
Deliverable
product features
Required skills
P&L management, portfolio strategy, product modernization, customer experience design, digital transformation, risk-based pricing, cross-functional leadership, executive presence
Preferred skills
scaling product portfolios, influencing senior management, driving cultural change
Technologies
points platforms, travel platforms, mobile applications
Responsibilities
Manage full P&L for a portfolio of nine products and 1.3 million accounts; Design and execute next-generation rewards product suites; Develop customer benefits and experiences across spending, borrowing, and redemption; Drive enhancements to points and travel platforms; Grow new customer acquisition through targeted marketing; Reimagine end-to-end customer interactions via digital-first design; Drive portfolio growth within defined return and loss hurdles; Increase products-per-customer and relationship tenure; Identify and eliminate customer pain points to improve advocacy scores