Head of Product - Consumer Growth and Experience
Core
Drive consumer growth, engagement, and long-term value by leading the 'Access and Activation' domain to own the end-to-end customer entry point and early lifecycle for Experian's credit score proposition.
Role type
Senior Product Leader (Head of Product)
Builds
Consumer-facing digital products, specifically login/onboarding journeys, personalized home experiences, and lifecycle engagement tools.
Domain
Financial Services / Consumer Credit / Data Analytics
Deliverable
Product features
Required skills
Consumer product strategy, team leadership and scaling, AI-driven workflow implementation, customer lifecycle management, experimentation and analytics, fraud prevention and security, executive stakeholder influence
Preferred skills
App-first experience design, conversion optimization, underserved segment targeting
Technologies
AI-enabled workflows, modern product tools, experimentation platforms
Responsibilities
Define and track key growth metrics across the funnel, lead and coach a high-performing product team, optimize re-engagement and lifecycle journeys, champion modern product tools and data-led ways of working, drive growth in new customers and credit score views
Seniority
Senior, hands-on IC with strategic leadership
