Manager, Major Incident Management - Splunk
Core
Lead the readiness, performance, and development of the Major Incident Management team to direct P0, P1, and qualified P2 responses for the company's highest-impact customer incidents.
Role type
Senior IC manager of Major Incident Management
Builds
Incident response capabilities and global operational standards for critical customer incidents
Domain
Enterprise technology operations, cloud, SaaS, and distributed systems
Required skills
Major incident management, critical response, technical operations, SRE, cloud operations, technical program management, people management, incident command, stakeholder coordination, executive communication, global operations, observability, service dependencies
Preferred skills
PIRs, root-cause analysis, RCMs, action plans, incident.io, ITIL Foundations, global coverage models, command scorecards, simulations, capacity management
Technologies
Splunk, Incident.io
Responsibilities
Lead command and coordination for highest-impact customer incidents, coach Incident Managers on command capabilities, partner with regional stakeholders to improve response efficiency, strengthen global readiness and learning from incidents, engage directly with customers during high-profile incidents
Seniority
Senior, hands-on IC with people management
