Customer Experience Customer Success Specialist, Splunk
Core
Advise customers on the technical health of Splunk Enterprise and Cloud environments to support adoption and value realization.
Role type
Senior Customer Success Specialist (Technical Account Management)
Builds
Customer environment health, adoption, and long-term value realization
Domain
IT Operations / Observability / Splunk Platform
Required skills
Splunk Core Platform knowledge, customer escalations management, account management, project coordination, IT operations, technical infrastructure
Preferred skills
Splunk Architect Certification, broader Splunk product familiarity, stakeholder communication, customer service mindset, travel adaptability
Technologies
Splunk Enterprise, Splunk Cloud
Responsibilities
Deliver onboarding guidance and enablement planning, monitor environment health via case review and diagnostic checks, partner with internal teams to manage escalations and recommend upgrades, translate customer needs into actionable insights for account teams, participate in sales QBRs to review service levels and usage metrics
Seniority
Mid-Senior, hands-on IC
