1st-Level-IT-Support (m/w/d) in Rendsburg
Core
First-line IT support for employees across 50 facilities in Schleswig-Holstein, handling hardware/software issues, user management, and on-site visits.
Role type
1st-Level IT Support Specialist
Builds
IT infrastructure and user support for social care and health services
Domain
Social services / Health care / IT Support
Required skills
Windows environments, Microsoft 365, Active Directory, hardware setup, mobile device management, ticketing systems, Active Directory user management, on-site troubleshooting
Preferred skills
Driver's license Class B, project participation, inventory management
Technologies
Windows, Office 365, Active Directory, ticketing systems
Responsibilities
Answer IT inquiries via phone/email/ticketing system, troubleshoot hardware and software issues, manage user accounts, set up and hand over devices, perform on-site visits to facilities, document and escalate complex cases, participate in IT projects and rollouts
Seniority
Entry-level to Experienced