IT Support Technician
Core
First-line IT support for hardware, software, and network issues across retail stores, distribution centers, and corporate offices.
Role type
IT Support Technician (Helpdesk/Desktop Support)
Builds
Desktops, laptops, POS terminals, printers, and network connectivity for retail operations.
Domain
Retail / IT Infrastructure
Required skills
Windows OS, Microsoft 365, TCP/IP, DNS, DHCP, Wi-Fi, VPN, Active Directory, hardware troubleshooting, ticketing systems
Preferred skills
CompTIA A+, CompTIA Network+, Microsoft 365 Fundamentals, Azure Active Directory, ERP platforms, POS systems
Technologies
Active Directory, Azure, ERP, Hardware Support, Microsoft 365, Network Security, SharePoint, TCP/IP, VPN, Windows, Office 365, Cloud
Responsibilities
Respond to IT requests and incidents via tickets, calls, and walk-ups; diagnose and resolve hardware, software, and network issues; set up and configure desktops, laptops, and POS terminals; maintain hardware inventory and lifecycle status; administer user accounts and access permissions; support infrastructure projects and new store setups; document IT systems and procedures; support IT security policies and incident reporting.
Seniority
Junior to Mid-level, hands-on IC