Leader, Customer Experience
Core
Lead a team of Customer Success Executives to drive technical adoption, manage enterprise customer journeys, and deliver value for Splunk customers in the Asia region.
Role type
Senior leadership (Manager) for Customer Success
Builds
Customer success outcomes, renewals, and expansion for Splunk portfolio
Domain
SaaS / Observability / Cybersecurity / IT Operations
Required skills
Strategic leadership, technical domain expertise (Cybersecurity/IT Ops/Observability), executive presence, cross-functional collaboration, regional business navigation, team mentorship
Preferred skills
Hands-on Splunk experience, managing hybrid reporting lines, navigating Asian regulatory landscapes
Technologies
Splunk
Responsibilities
Develop and execute multi-year regional adoption strategies, serve as a trusted advisor to senior executives, lead regional business strategies, mentor and coach the CSE team, oversee the CSE function across ASEAN/Korea/China/India
Seniority
Senior, hands-on IC with people leadership
