Kundenberater (m/w/d) im E-Commerce Möbel
Core
Customer service representative for an online furniture shop, handling inquiries, refunds, and complex customer issues via phone and email.
Role type
Customer service representative (E-commerce)
Builds
Customer satisfaction and resolution for furniture orders and payments
Domain
E-commerce / Furniture retail
Deliverable
client delivery
Required skills
Communication (phone/email), problem-solving, digital tools proficiency, MS Office, German (C2)
Preferred skills
Prior customer service experience, familiarity with AI tools
Responsibilities
Resolve customer inquiries regarding orders, deliveries, complaints, and payments; communicate professionally via phone and email; utilize AI tools to streamline routine tasks; identify recurring issues to improve service processes.