Kundenberater (m/w/d) Reise
Core
Customer service specialist handling travel bookings, modifications, and claims for CHECK24's travel comparison platform.
Role type
Customer Service Representative (Travel)
Builds
Travel bookings and modifications for CHECK24 customers
Domain
Travel & Tourism
Deliverable
client delivery
Required skills
German (C1), telephone communication, booking management, claims handling, stakeholder communication, process adherence
Preferred skills
Prior travel agency experience, weekend/shift flexibility
Technologies
CHECK24 platform, telephone systems
Responsibilities
Handle customer inquiries via phone and email regarding package tours, modifications, and complaints; Manage bookings, cancellations, and special requests; Coordinate with travel operators; Ensure booking accuracy and process quality.
Seniority
Entry-level to Mid-level