Sleep Test Specialist (S1)
Core
Support patients in completing at-home sleep tests to enable sleep apnea diagnosis via phone, email, and SMS.
Role type
Senior IC patient engagement specialist
Builds
Patient test completion workflows
Domain
Healthcare / Consumer Health
Required skills
Patient communication, CRM usage, performance tracking, data entry, follow-up management, problem-solving, organizational skills, cross-functional coordination
Preferred skills
Healthcare experience, DTC experience, Salesforce experience, Bachelor's degree
Technologies
CRM systems, patient management platforms, reporting tools, Salesforce
Responsibilities
Contact patients via phone, email, and SMS to provide instructions; Answer patient questions and resolve obstacles; Proactively follow up with patients who have not completed tests; Monitor patient progress and track KPIs; Maintain accurate records of interactions and test statuses; Coordinate with clinical and marketing teams; Collect and share patient feedback; Identify trends and operational bottlenecks; Perform data entry and administrative tasks.
Seniority
Mid-level, hands-on IC