Senior Customer Service Representative Italian/Spanish Speaking
Core
Process customer orders, resolve issues, and administer orders for distribution centers and internal customers in the medical supply industry.
Role type
Senior Customer Service Representative
Builds
Order fulfillment and resolution for distribution centers
Domain
Healthcare / Medical Supply Chain
Required skills
Order processing, SAP, problem resolution, data analysis, stakeholder coordination, compliance coordination
Preferred skills
1-3 years experience, High School Diploma or equivalent
Responsibilities
Process routine and non-routine customer orders using SAP; Respond to inquiries regarding order tracking and status; Identify and communicate resolutions for order delays and missing information; Use dashboards to analyze order issues; Coordinate with internal stakeholders and external teams for compliance and special requirements.
Seniority
Senior, hands-on IC
