Senior Representative, Customer Service
Core
Managing trade accounts, fulfilling pharmaceutical commercial product orders, and resolving customer issues and disputes.
Role type
Senior Customer Service Representative
Builds
Customer service operations and account management for pharmaceutical products
Domain
Healthcare / Pharmaceutical distribution
Required skills
Contract administration, order fulfillment, problem resolution, invoicing and reimbursement support, stakeholder collaboration, process improvement, data analysis
Preferred skills
Microsoft Office Suite proficiency, creative problem solving, relationship building
Responsibilities
Manage customer account activity including order fulfillment, backorders, and product change requests; Resolve customer questions, issues, and disputes; Collect and review customer feedback, complaints, and product returns; Support process improvement initiatives for inventory and operational performance; Build relationships with internal stakeholders across Supply Chain, Finance, and Operations.
Seniority
Senior, hands-on IC
