Analyst, Sales Operations Mgmt
Core
Supports the sales organization and drives operational excellence in the Acute Pharmaceutical Distribution space by managing customer contracts, resolving issues, and maintaining service levels.
Role type
Junior Account Operations Analyst
Builds
Customer account setups, automated reports, and service level compliance
Domain
Healthcare / Pharmaceutical Distribution
Deliverable
dashboards & analysis
Required skills
Customer issue resolution, Contract administration, Account maintenance, Process improvement, Data reporting, Cross-functional collaboration
Preferred skills
Cardinal Health systems knowledge, MS Office proficiency, Root cause analysis
Technologies
Distrack, CSW, Business Objects, SCORE, Order Express, SAP, SFDC
Responsibilities
Resolve customer issues with internal teams, Facilitate customer communication regarding service levels, Execute account setup and maintenance, Identify process improvement opportunities, Generate automated customer reports, Respond to account maintenance inquiries
Seniority
Entry-level, direct supervision