Senior Representative, Customer Service Operations
Core
Providing outsourced medical billing, reimbursement, and customer service operations while managing accounts and supporting field sales.
Role type
Senior Customer Service Operations Representative
Builds
Customer accounts and operational performance for healthcare clients
Domain
Healthcare / Medical Billing & Reimbursement
Required skills
Contract administration, order fulfillment, problem/dispute resolution, invoicing, account management, sales support, process improvement, cross-functional collaboration, data analysis
Preferred skills
Healthcare customer service experience, multi-tasking, independent problem solving
Technologies
Point of sales systems, website ordering platforms
Responsibilities
Manage customer account activity including orders, backorders, and product change requests; Resolve disputes and complaints regarding billing and reimbursement; Support field sales representatives with account analysis and resource coordination; Identify customer trends to develop new business opportunities; Collaborate with Supply Chain, Finance, and Operations teams to optimize performance; Investigate anomalies in ordering systems and report incidents.
Seniority
Senior, hands-on IC