Senior Specialist, Account Management
Core
Cultivate and maintain customer relationships for assigned Medical Products and Distribution accounts, ensuring supply chain health and resolving service issues.
Role type
Senior Specialist Account Manager
Builds
Long-term trusted customer relationships and stable supply chain operations
Domain
Healthcare / Medical Products Distribution
Deliverable
client delivery
Required skills
Customer relationship management, Supply chain coordination, Order issue resolution, Performance reporting, Cross-functional advocacy, Process improvement
Preferred skills
Bachelor's degree, 2-4 years customer management experience, MS Office proficiency, Fast-paced environment adaptability
Responsibilities
Oversee assigned customer accounts regarding supply chain health and service needs; Bridge relationships between customer supply chain teams and internal teams; Prevent order disruption through inventory and product standardization activities; Resolve open order issues by analyzing trends and partnering with customers; Track and report key performance indicators monthly; Advocate for customers across internal servicing teams to ensure rapid resolution of issues.