1st Level Supportmitarbeiter (m/w/d)
Core
Providing first-level IT support to existing customers by handling inquiries, troubleshooting basic issues, and escalating complex problems to the 2nd level.
Role type
1st Level IT Support Specialist
Builds
IT support services for existing customers
Domain
IT Services / Customer Support
Deliverable
client delivery
Required skills
Basic IT knowledge, Customer service skills, Communication skills, Microsoft environment knowledge (Windows, Office), Network and Firewall basics
Responsibilities
Supporting existing customers with inquiries, Providing first aid for IT support requests, Handling and processing incoming tickets