Sr. Representative, Customer Service Operations
Core
First point of contact for customers handling order management, returns, discrepancies, and inquiries via calls, email, or fax, acting as a liaison for problem-solving and dispute resolution in medical billing and reimbursement.
Role type
Senior Customer Service Representative (Operations)
Builds
Customer support and issue resolution for medical billing and reimbursement services
Domain
Healthcare / Medical Billing & Reimbursement
Deliverable
client delivery
Required skills
Order management, returns processing, dispute resolution, cross-functional collaboration, research and analysis, case escalation management, sales support activities
Preferred skills
College degree, advanced problem-solving, independent work, mentoring less experienced members
Technologies
SFDC (SalesForce.com)
Responsibilities
Process customer orders, returns, and inquiries; resolve routine and complex issues through research and follow-up; coordinate with internal stakeholders and cross-functional teams; manage aged and escalated cases; support sales activities like goodwill credit submissions; ensure timely resolution from initial contact to final closure.
Seniority
Senior, hands-on IC with potential for general guidance