Billing Operations Analyst
Core
Manage billing operations by verifying sales orders, processing invoices, resolving customer billing disputes, and analyzing case data to improve processes.
Role type
Billing Operations Analyst
Builds
Accurate invoices and streamlined billing workflows for Elastic's enterprise customers
Domain
SaaS / Search & AI / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Invoice processing, Sales order verification, Billing dispute resolution, Case management, Data analysis (patterns identification), Process improvement, Cross-functional coordination, SOP maintenance
Preferred skills
Salesforce (SFDC), NetSuite, Advanced Excel/Google Sheets (VLOOKUP, pivot tables)
Technologies
Salesforce, NetSuite, MS Excel, Google Spreadsheets
Responsibilities
Verify accuracy of sales orders prior to invoice processing; Address billing discrepancies with customers and coordinate resolutions; Upload invoices to portals; Test automation tools to streamline operations; Collaborate on process enhancements; Manage and analyze billing case inquiries; Maintain internal documentation and SOPs
Seniority
Mid-level, hands-on IC
