Manager, ServiceNow Platform
Core
Lead the strategy, governance, reliability, and modernization of the enterprise ServiceNow core platform, including the adoption of enterprise AI capabilities like Now Assist and AI Agents.
Role type
Manager, ServiceNow Platform & AI
Builds
Enterprise ServiceNow foundation, AI-enabled automation, and platform engineering services
Domain
IT Service Management (ITSM) / Enterprise Software Platforms / Generative AI
Deliverable
production ML models | infrastructure
Required skills
ServiceNow platform administration, architecture, security, integrations, APIs, upgrades, App Engine, automation, development standards, operational support, people leadership, stakeholder management, change leadership, strategic roadmap planning, global team leadership
Preferred skills
ServiceNow Certified System Administrator/Developer/Platform Owner, ITIL Foundation/advanced, experience with POD based model, experience with ServiceNow Automated Test Framework, Instance Scan, App Engine, Integration Hub, DevOps, CI/CD, automated change practices, experience with Now Assist, AI Agents, AI Search, Virtual Agent, AI-assisted development, experience establishing a Center of Excellence, familiarity with ITAM, ITOM, CMDB, CSDM, HRSD
Technologies
ServiceNow, Now Assist, AI Agents, AI Search, Virtual Agent, App Engine, Integration Hub, DevOps, CI/CD, Automated Test Framework, Instance Scan
Responsibilities
Own and maintain the multi-year strategy and roadmap for the ServiceNow core platform; Lead, coach, and develop a high-performing ServiceNow Core Platform organization; Set clear objectives tied to platform outcomes, enterprise priorities, technical capability, and leadership behaviors; Create an environment of continuous learning, experimentation, knowledge sharing, and self-development; Develop technical and leadership succession plans for critical platform responsibilities; Promote cross-training, rotations, mentoring, technical demonstrations, communities of practice, and reusable playbooks
Seniority
Manager, hands-on leadership with strategic oversight
