Sr. Engineer Application and Development and Maintenance - ServiceNow Platform Technical Lead
Core
Senior technical authority for the ServiceNow Platform, owning solution design quality, governance, and a scalable roadmap for ITSM and adjacent capabilities.
Role type
Senior IC ServiceNow Platform Technical Lead (Strategy & Architecture)
Builds
Scalable ServiceNow platform solutions, integrations, and CI/CD pipelines for enterprise IT operations.
Domain
Enterprise IT Service Management (ITSM) and Low-Code/No-Code Platform Engineering
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow administration and development, solution architecture, CI/CD pipeline design, code review leadership, ITIL processes, CSDM/CMDB data stewardship, integration strategy (REST/SOAP/Integration Hub), stakeholder management
Preferred skills
ServiceNow CSA/CAD/CIS certifications, citizen development guidance, cloud experience (AWS/GCP), SPM portfolio management
Technologies
ServiceNow (App Engine, Flow Designer, IntegrationHub, ATF, Git, Jenkins, GitHub Actions), ITSM, CSDM 4.x/5.0
Responsibilities
Lead architecture and design reviews for complex initiatives; co-author and execute platform roadmap and governance model; establish guardrails for citizen developers; institutionalize peer code reviews and automated testing suites; drive evolution from update sets to source control + CI/CD; partner on CMDB/CSDM alignment; own technical readiness for bi-annual upgrades; serve as primary technical point of contact for incidents and partners.
Seniority
Senior, hands-on IC with strategic oversight
