Analyst, IT Service Center
Core
Provides immediate technical support via virtual communication for internal and external users of Cardinal Health applications and hardware, acting as a liaison to resolve business issues and escalate complex problems.
Role type
IT Service Center Analyst (Technical Support)
Builds
Proprietary business applications, Windows-based B2B products, pharmacy management tools, standard desktop applications, and associated hardware platforms.
Domain
Healthcare technology / Nuclear & Precision Health Solutions
Deliverable
client delivery
Required skills
Inbound phone support, troubleshooting computer applications and hardware, managing user access rights, network cable troubleshooting, TCP/IP and DNS fundamentals, supporting label printers, Microsoft Windows 11 support
Preferred skills
Experience supporting proprietary software applications, knowledge of Nuclear Medicine
Technologies
Microsoft Windows 11, TCP/IP, DNS, label printers
Responsibilities
Answer questions regarding system procedures, online transactions, systems status, and downtime procedures; collaborate with network services and software engineering to restore service; maintain a troubleshooting tracking log; manage user access rights.
Seniority
Entry-level (0-4 years experience), works under direct supervision