IT-Account Manager (m/w/d) Kunden- und Servicemanagement
Core
Represent the IT service provider to public pension insurance clients, ensuring customer satisfaction and aligning client requirements with service resources without sales activities.
Role type
Senior Account Manager (IT Services)
Builds
IT service delivery and customer relationship management for public sector clients
Domain
IT Services / Public Sector (Pension Insurance)
Deliverable
client delivery
Required skills
IT service management, business acumen, ITIL knowledge, contract law basics, project management, process understanding
Preferred skills
Customer orientation, negotiation skills, communication, travel readiness
Responsibilities
Lead communication with clients, provide holistic customer consulting, align client requirements with service portfolio, nurture client relationships at all levels, track client projects and measures, coordinate junior staff, lead or contribute to internal projects