500/B - Consultant - Kundenservice für Beratung & Serviceleistungen (m/w/d)
Core
First point of contact for clients regarding questions and issues related to banking software solutions in the areas of consulting and service performance.
Role type
Senior IC customer service consultant (banking software)
Builds
End-to-end support for banking software solutions, client documentation, and training materials
Domain
Banking / Financial Services / IT Support
Deliverable
client delivery
Required skills
Analytical skills, client consultation, solution-oriented work, project activities, cross-team cooperation
Preferred skills
Experience in building long-term client relationships, conducting customer training and workshops
Technologies
Ticketing systems, Analytical tools
Responsibilities
Provide first-line support for client inquiries on banking software, perform structured end-to-end support via ticketing system, conduct customer training and workshops, ensure quality of client documentation and training materials, collaborate cross-functionally with application development teams
Seniority
Mid-level, hands-on IC