Job
Core
Respond to customer queries via phone, email, chat, or ticketing system; assist users with product features; conduct quality assurance on product releases; provide training and gather feedback.
Role type
Customer Support Representative
Builds
Customer support operations and product feedback loops for enterprise software
Domain
FinTech / RegTech / Corporate Administration
Deliverable
client delivery
Required skills
Customer support, problem solving, help desk software, remote support tools, English (fluent), Greek (fluent)
Preferred skills
FinTech/RegTech industry knowledge, Corporate Administration/KYC/Screening solutions experience, eBOS/WiseBOS platform experience, fiduciary/corporate services sector knowledge
Responsibilities
Respond to customer queries, assist customers with product usage, guide users through features, conduct quality assurance on releases, provide training to customers, gather and share customer feedback, assist in training other support personnel
Seniority
Mid-level, hands-on IC