Senior Application Support Analyst (Back Office Lending-Credit Unions)
Core
Provide white-glove software support and guidance for Symitar Credit Union Solutions clients, focusing on lending, loan collections, underwriting, and credit reporting processes.
Role type
Senior Application Support Analyst (Financial Services)
Builds
Support services for credit union partners using Jack Henry/Symitar platforms
Domain
Financial Services / Credit Unions / Lending
Deliverable
client delivery
Required skills
Lending environment experience, loan collections, underwriting, credit reporting, troubleshooting, customer service, process resolution
Preferred skills
ACH, Accounting, Card Processing, independent work on complex processes, systematic process design
Technologies
Symitar, Symitar PowerOn, JH products
Responsibilities
Analyze customer environments and consult on products, provide software support and guidance, serve as primary client contact, track and resolve customer issues, develop training materials, monitor and respond to incoming cases
Seniority
Senior, hands-on IC
