In-Person Technical Support Lead

Hyderabad, IndiaFull-time2026-10-22 → 2026-11-10

Core

Lead on-site technical support operations for Apple employees, contractors, and vendors, managing daily center flow, escalations, and hardware logistics.

Role type

Senior IC technical support lead (operations)

Builds

High-touch support services and operational stability for Apple's internal workforce

Domain

Enterprise IT support & hardware logistics

Required skills

Enterprise technical support, team leadership, incident escalation, hardware fleet management, service desk operations, data analysis, event technical support

Preferred skills

Apple Certified Support Professional, Apple Certified Mac Technician, Apple Retail experience, MDM management, SSO, 802.1X networking, inventory logistics

Technologies

macOS, iOS, iPadOS, watchOS, Apple Silicon, ServiceNow, Jamf, SSO, 802.1X, VPN

About Apple

Computers and Electronics Manufacturing194620Cupertino, California, USFounded 1976

We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own. Apple is an equal opportunity employer that is committed to inclusion and diversity. Visit apple.com/careers to learn more.