People Technology: ServiceNow Functional Architect
Core
Functional Architect driving product delivery, platform governance, and functional design strategy for the ServiceNow HRSD platform to support global employee services.
Role type
Senior IC ServiceNow Functional Architect (HRSD)
Builds
Scalable HR service experiences and platform configurations for global employees
Domain
Human Resources / Enterprise Service Management
Required skills
ServiceNow HRSD functional expertise, process mapping, contractor management, platform governance, roadmap strategy, feature adoption, relationship management
Preferred skills
Agile/Scrum certification, Project Management (PMP), ServiceNow CTA
Technologies
ServiceNow (Flow Designer, Agent Workspace, Advanced Work Assignment), Workday
Responsibilities
Define functional processes and map workflows; Drive functional vision for platform evolution and AI adoption; Manage and guide functional contractors; Collaborate with IS&T partners on platform governance and integrations; Manage ServiceNow vendor relationships and feature positioning; Govern and drive the ServiceNow HRSD roadmap.
Seniority
Senior, hands-on IC
