Observability Solutions Architect
Core
Lead the evaluation stage of the sales process as a key advisor for Splunk's observability offerings, guiding prospects through technical queries, solution exploration, and proof-of-concept events.
Role type
Senior IC presales solutions architect (observability)
Builds
Tailored observability solutions and proof-of-concept demonstrations for enterprise customers
Domain
IT Operations / Observability / Cloud-Native Infrastructure
Deliverable
client delivery
Required skills
Presales/Technical sales experience, Discovery session facilitation, RFI/RFP response crafting, Observability fundamentals (MELT, correlation, sampling), OpenTelemetry expertise, Large-scale distributed systems architecture, Cloud-native and Kubernetes observability, APM internals and runtime instrumentation, High-throughput telemetry pipeline design, Observability data models and analytics, AI/ML for anomaly detection, Kubernetes networking and service mesh, eBPF and zero-instrumentation techniques, CI/CD and ITSM ecosystem integration, FinOps and telemetry cost control
Preferred skills
Large-scale multi-region observability platform operation, Production SRE incident ownership, Regulated domain compliance experience, Competitor platform migration leadership, Product roadmap influence, SLI/SLO correlation, Open-source observability contributions
Technologies
Splunk, OpenTelemetry, Kubernetes, Java, .NET, Node.js, Python, APM tools, eBPF, Service Mesh, CI/CD, ITSM
Responsibilities
Conduct discovery sessions to understand customer business goals, Lead technology evaluation phases and guide solution exploration, Respond to functional and technical elements of RFPs/RFIs, Participate in proof-of-concept and proof-of-value events, Build collaborative relationships with customer technical staff and senior management, Partner with marketing to build impactful content, Adapt to new tools and processes to improve the Solutions Engineering team
Seniority
Senior, hands-on IC