System Administrator with License Management experience
Core
L2 IT support specialist managing user incidents, Windows 11 devices, Microsoft 365/Entra ID/Intune, and software license compliance.
Role type
L2 System Administrator
Builds
IT support services for financial services, telecom, automotive, and energy clients
Domain
IT Services / Enterprise Software
Required skills
L2 troubleshooting, Windows 11 administration, Microsoft 365/Entra ID/Intune management, Exchange troubleshooting, network basics (LAN/WAN/VLAN/DNS/DHCP), IT asset management, software license compliance, ticketing systems (ITSM/Jira), mobile OS support (Android/iOS)
Preferred skills
None stated
Technologies
Windows 11, Microsoft 365, Active Directory, Microsoft Entra ID, Microsoft Intune, Exchange, ITSM, Jira
Responsibilities
Investigate and resolve L1/L2 user incidents; Install, configure, and troubleshoot Windows 11 workstations and mobile devices; Administer Microsoft 365, Active Directory, Entra ID, and Intune; Troubleshoot email and Exchange issues; Resolve basic network issues (LAN, WAN, VLAN, Wi-Fi, DNS, DHCP); Manage onboarding/offboarding and IT asset inventory; Manage software license allocation and compliance; Document incidents via ticketing system; Provide remote support across locations; Improve internal IT processes.
Seniority
Junior to Mid-level, hands-on IC