NSW Head of Managed Services
Core
Lead the NSW Managed Services function, driving service excellence, customer retention, and commercial performance for Audio Visual and Unified Communication systems.
Role type
Senior leadership head of managed services
Builds
Regional managed services business plan and service delivery for corporate, government, education, and defence sectors
Domain
Workplace technology integration (Audio Visual, Unified Communication)
Deliverable
client delivery
Required skills
people leadership, ITIL and service management principles, commercial acumen, budget and financial governance, business development, stakeholder management
Preferred skills
experience with Microsoft Teams and enterprise collaboration tools
Responsibilities
Lead the NSW Managed Services function, Develop and deliver the regional Managed Services business plan, Build strong client relationships and oversee service performance, Partner with Sales to develop new opportunities, Manage financial performance, Lead and develop the Managed Services team
Seniority
Senior, hands-on IC with leadership mandate
