Dedicated Support Engineer - Dublin
Core
Senior Support Engineer for Premium customers, resolving complex technical issues, ensuring system reliability, and driving preventative improvements for AI product deployments.
Role type
Senior IC Support Engineer (AI Infrastructure)
Builds
Production support workflows, automation, monitoring, and incident response for enterprise AI customers
Domain
Artificial Intelligence, Cloud Infrastructure, Distributed Systems
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
complex technical troubleshooting, API debugging, distributed systems analysis, incident management, root cause analysis, system architecture understanding, automation scripting, cross-functional coordination
Preferred skills
Python or JavaScript, experience with logs/metrics/traces, experience with AI agents or LLM integrations, runbook development
Technologies
Python, JavaScript, logs, metrics, traces, APIs, authentication flows
Responsibilities
Troubleshoot complex production issues (API failures, integration challenges, performance degradation) for Premium customers; Analyze logs and system behavior to isolate failure domains and drive resolution; Own response to high-impact incidents including severity assessment and cross-functional coordination; Monitor customer integrations to identify emerging risks and failure patterns; Develop account-specific runbooks and automation to improve resilience; Translate recurring customer pain points into feedback for Product and Engineering; Lead incident reviews and postmortems to prevent recurrence.
Seniority
Senior, hands-on IC