Senior Software Engineer -SxG
Core
Design, build, and operate scalable data pipelines and services that ingest and unify customer support signals to power an AI-native support insights and analytics platform.
Role type
Senior Software Engineer (Data & AI)
Builds
Scalable data pipelines, governed semantic models, Power BI datasets, and AI-native capabilities (data agents, Copilot experiences, knowledge agents).
Domain
Customer Support / AI & Analytics
Deliverable
production ML models | product features | dashboards & analysis
Required skills
SQL, Python, C#, cloud services (Azure/AWS), CI/CD, observability, data quality/governance, object-oriented programming, database query languages
Preferred skills
C#, JavaScript, AI/LLM capabilities (RAG, model evaluation, MCP), customer service data platforms
Technologies
Azure, AWS, Power BI, SQL, Python, C#, JavaScript
Responsibilities
Design and build scalable data pipelines; develop governed semantic models and Power BI datasets; build AI-native capabilities (agents, copilots); ensure data quality and governance; write clean, secure, well-tested code; monitor and improve pipeline reliability and cost efficiency; troubleshoot live site issues; partner with stakeholders to deliver solutions.
Seniority
Senior, hands-on IC