General Support Senior Manager
Core
Design and implement global support strategies to maximize customer and clerk experience while optimizing resource management and aligning with fraud prevention.
Role type
Senior Manager, Global Support Operations
Builds
Global support processes, performance metrics systems, and scalable QA strategies
Domain
Fintech / Credit / Emerging Markets
Deliverable
dashboards & analysis
Required skills
Team management, Process optimization, Stakeholder management, BPO management, Data analytics, SQL basics
Preferred skills
MBA, Large scale SaaS project experience, Regional role exposure
Technologies
G-sheet, Microsoft Excel, SQL
Responsibilities
Design and implement global support strategies, Identify bottlenecks in support processes, Optimize resource management of support agents, Align on Fraud Prevention strategy, Manage local commercial directors and country managers, Co-design global performance metrics system, Co-design scalable QA strategy