Service Delivery Manager
Core
Lead end-to-end service delivery for gaming technology platforms, ensuring operational performance and customer experience.
Role type
Senior Service Delivery Manager
Builds
Gaming technology platforms and venue/loyalty capabilities
Domain
Gaming technology and managed services
Required skills
Managed services experience, IT service management practices, major incident coordination, stakeholder engagement, vendor management, continuous improvement
Preferred skills
Operational expertise, relationship building, cross-functional collaboration
Responsibilities
Drive end-to-end service delivery, lead major incident coordination, produce operational reporting, partner with business and technical teams, embed continual improvement, support new capability implementations