Switchboard Operator
Core
Answer, screen, and prioritize telephone calls and enquiries for a major tertiary health service, supporting patients to access and navigate the Patient Portal.
Role type
Frontline customer service operator (healthcare)
Builds
Patient support pathways and digital navigation
Domain
Healthcare / Tertiary health services
Deliverable
client delivery
Required skills
telephone communication, patient care focus, computer literacy, emergency procedure execution, shift flexibility
Responsibilities
Answer and prioritize incoming calls and emails; initiate emergency paging and public address announcements; maintain switchboard contact database; provide 24/7 shift coverage; assist with training new staff