Customer Onboarding Manager - (Implementation Project Manager) - Brazil
Core
Drive customer onboarding and implementation for a B2B SaaS marketing and customer engagement platform, ensuring successful integration and time-to-value for new clients.
Role type
Customer Onboarding Manager (Implementation Project Manager)
Builds
Customer onboarding projects and platform implementation for marketing and customer engagement teams
Domain
B2B SaaS, Marketing Technology, Customer Data Platforms (CDP)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
SaaS project management, client onboarding, API documentation reading, HTML/CSS/XML knowledge, data structures and data flows understanding, KPI and success metrics definition, stakeholder management, process improvement, user-enablement training
Preferred skills
Agile/PMP/Prince2 certification, Google Tag Manager/Google Product Feed/Google Analytics knowledge, webhooks and APIs understanding, AI-driven product recommendation tools knowledge, CRM/ERP/marketing automation platforms experience
Technologies
Insider One platform, Google Tag Manager, Google Product Feed, Google Analytics, webhooks, APIs
Responsibilities
Manage customer onboarding projects to accelerate time to value and drive retention; Collaborate with technical teams to train customers on platform features; Build relationships with stakeholders to understand business and technical goals; Drive early adoption by setting KPIs and ensuring ROI; Advocate for customer use cases with product development; Ensure smooth transition to Customer Success teams; Enhance onboarding processes and training materials; Conduct onsite and remote onboarding sessions; Coordinate with client agencies and third parties; Facilitate user-enablement workshops
Seniority
Mid-level, hands-on IC