Reservations Agent
Core
First point of contact for guests managing room reservations, responding to enquiries, and ensuring accurate booking processes for Stamford Hotels & Resorts.
Role type
Reservations Agent
Builds
Room reservations and contracted business for Adelaide properties
Domain
Hospitality / Hotel Operations
Required skills
Phone and email communication, reservation processing, upselling, data accuracy, performance reporting, guest relationship management
Preferred skills
Property management systems (Opera), supervisory experience, weekend/holiday availability
Responsibilities
Handle phone, email, and online booking enquiries; Process individual and group reservations; Liaise with internal departments; Upsell room types and packages; Maintain guest records; Support reporting requirements; Convert inquiries into contracted business
Seniority
Mid-level, operational IC