Claims Operations Manager
Core
Manage accident and vehicle-incident claims across all markets, building the claims function from the ground up to turn data into cost-saving decisions.
Role type
Senior Claims Operations Manager
Builds
Claims processes, standards, reporting, and a dedicated team
Domain
Transportation logistics / Fleet management / Insurance claims
Deliverable
client delivery
Required skills
End-to-end claims ownership, third-party liability claims, TPA and defense counsel management, subrogation and recovery, multi-state regulatory compliance, process building from scratch
Preferred skills
AIC/SCLA/ARM designation, self-insured program experience, rideshare or delivery background, people management
Technologies
Google Sheets
Responsibilities
Own accident and vehicle-incident claims from first notice of loss through closure; Build incident intake and triage processes; Act as main contact for carriers, TPAs, adjusters, and defense counsel; Run subrogation and recovery workstreams; Partner with market leaders to translate risk patterns into operational changes; Build claims reporting on frequency, severity, and cost; Move claims onto a proper system; Ensure compliance with state requirements; Build the claims team as volume grows
Seniority
Senior, hands-on IC with team building