Account Manager - São Paulo
Core
Drive renewals, expansion, and MRR growth for enterprise accounts by managing high-level stakeholders and negotiating contracts.
Role type
Senior Account Manager (SaaS)
Builds
Customer retention and revenue expansion for a CDP and marketing engagement platform
Domain
B2B SaaS / Marketing Technology
Deliverable
client delivery
Required skills
stakeholder management, contract negotiation, business review facilitation, strategic account planning, commercial target ownership, customer advocacy, market trend analysis
Preferred skills
Value Selling, Challenger Selling, Spin Selling methodologies
Responsibilities
Lead executive sponsor nurturing and business reviews; Discover strategic customer needs and set joint objectives; Analyze stakeholder mapping to optimize touchpoint frequency; Own renewal success and strategy to meet commercial targets; Manage gross margin, collection package raises, and service level adjustments; Achieve customer advocacy goals through testimonials and success stories; Monitor market trends to align with product roadmap