Senior Manager, Head of Customer Success (AROYA)
Core
Lead the post-sale customer journey for commercial cannabis and controlled environment agriculture businesses, overseeing a multidisciplinary team to drive retention, adoption, and account expansion.
Role type
Senior Manager, Head of Customer Success
Builds
Scalable customer success processes, performance standards, and strategic partnerships
Domain
B2B SaaS / Cannabis / Controlled Environment Agriculture
Required skills
Customer success strategy, team leadership (5+ people), account management, retention & expansion, Salesforce, renewal forecasting, cross-functional collaboration
Preferred skills
Cannabis/AgTech domain knowledge, dedicated CS platforms, plant science/agronomy background
Technologies
Salesforce
Responsibilities
Own customer health, retention, and account expansion; Build trusted relationships with key stakeholders; Lead and coach a team of customer-facing professionals; Establish structured account plans and health scoring; Oversee the complete post-sale lifecycle; Coordinate cross-functional initiatives; Manage auto-renewal programs; Provide executive visibility on customer metrics
Seniority
Senior, hands-on IC with people management