(fluent Croatian & English) Technical Support Consultant (remote)
Core
Deliver customer and technical support via chats and emails for SaaS, software, and hardware solutions.
Role type
Technical Support Consultant
Builds
Customer support interactions and incident resolution
Domain
IT Support / SaaS / Software & Hardware
Deliverable
client delivery
Required skills
Troubleshooting Microsoft Windows OS, configuring antivirus/firewalls, supporting Microsoft Outlook and web browsers, installing/configuring internet and network connections, office software support (Word, Excel, Access, PowerPoint), cross-platform environment knowledge (Windows, macOS, Android, iOS), analytical skills
Preferred skills
Linux knowledge
Responsibilities
Deliver customer support via chats and emails, record and document incidents in CRM/Jira, assess and prioritize incidents, escalate incidents to appropriate departments, build customer relationships, handle sensitive data with security, communicate with developers and cross-functional specialists
Seniority
Entry-level to Mid-level, hands-on IC