IT Support Engineer
Core
Provide essential IT support and manage the full employee IT lifecycle for a 400+ team in a cloud-first environment.
Role type
IT Support Engineer
Builds
Maintains critical systems and implements improvements to IT infrastructure.
Domain
Technology / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
troubleshooting, problem-solving, macOS support, Windows support, Identity & Device Management (SSO, MDM), cloud telephony, service desk ticketing software
Preferred skills
proactive problem-solving, autonomous work, continuous learning, cloud-first tech stack exposure
Responsibilities
Provide technical support to the entire team, troubleshoot and resolve technical issues, manage the employee IT lifecycle, implement improvements to IT systems, balance daily support tasks with long-term IT projects
Seniority
Junior to Mid-level, hands-on IC
