Customer Service Team Leader
Core
Lead and develop a high-performing customer service team to deliver exceptional customer experiences across multiple service channels.
Role type
Customer Service Team Leader
Builds
Customer support operations and service delivery outcomes
Domain
Fleet and automotive services
Deliverable
product features
Required skills
Team leadership, coaching and mentoring, operational management, performance monitoring, stakeholder management, problem-solving, data analysis, continuous improvement
Preferred skills
Experience in contact centres, fleet, automotive, financial services, or insurance
Responsibilities
Lead, coach and develop the team to deliver exceptional customer service; Oversee day-to-day team operations, workload management, service delivery priorities and escalations; Monitor performance, quality and service standards using data and insights; Support capability development through coaching, feedback and performance management; Partner with customers, suppliers and internal stakeholders to resolve issues; Drive continuous improvement initiatives that enhance efficiency and customer satisfaction
