Customer Service & Administration Coordinator
Core
Manage customer enquiries, coordinate service requests and warranty claims, and provide administrative support for installer scheduling within an after-sales team.
Role type
Customer Service & Administration Coordinator
Builds
Service orders, purchase orders, and quotes for customers
Domain
After-sales service and warranty administration
Deliverable
client delivery
Required skills
Customer service, administration, problem-solving, communication, organisation, Microsoft Word, Microsoft Excel
Responsibilities
Manage incoming customer enquiries via phone and email; Coordinate service requests, repairs and warranty claims; Investigate customer queries and maintain accurate system records; Liaise with customers, suppliers, installers and internal teams to resolve issues; Raise service orders and purchase orders, monitor timeframes and follow up on outstanding items; Obtain pricing and prepare quotes for customers; Keep customers informed of order status, delays and service outcomes; Monitor outstanding requests and ensure matters are followed through to resolution; Provide administrative support for installer scheduling when required.