Customer Service Representative
Core
Primary point of contact for customers, managing daily order, shipping, warehouse, and billing processes in a manual industrial environment.
Role type
Customer Service Representative (Order & Shipping Coordination)
Builds
Order status updates, shipping tickets, certifications, and billing documentation for industrial customers.
Domain
Manufacturing / Industrial Services / Logistics
Required skills
Verbal and written communication, Microsoft Office (Word, Excel, Outlook), order status research, shipping label generation, carrier coordination, documentation verification, problem-solving, organization
Preferred skills
ERP system experience, manufacturing industry background, UPS shipping label preparation, common-carrier pickup coordination, minor purchasing support
Responsibilities
Answer 20-50 incoming customer calls daily regarding order status, research orders in Visual Shop ERP system, generate UPS shipping labels and prepare shipping tickets/certifications, coordinate common-carrier pickups, verify billing documentation, resolve routine customer and shipping issues, assist with minor purchasing activities
Seniority
Mid-level, hands-on IC