Account Specialist
Core
Entry-level Account Specialist responsible for accurate order processing, customer communication, and internal coordination in a manufacturing environment.
Role type
Entry-level Account Specialist
Builds
Custom motors, linear drives, digital drives, and control/power management systems for defense, semiconductor, industrial automation, and medical applications.
Domain
Manufacturing / Industrial Automation / Defense
Required skills
Order processing, customer communication, data entry, documentation, internal coordination, new customer onboarding support, returns and quality support, PO routing, cross-functional collaboration
Preferred skills
ERP systems experience (Epicor, SAP, NetSuite), manufacturing environment exposure, purchase order/shipping terms familiarity
Technologies
Microsoft Office (Outlook, Excel, Word), ERP/CRM systems
Responsibilities
Enter and maintain customer orders in ERP system, track order progress and communicate status updates, respond to routine customer inquiries via phone and email, support new customer onboarding and account setup, assist with RMA documentation and tracking, review incoming purchase orders for accuracy, coordinate with internal teams (manufacturing, shipping, quality), support account managers with administrative tasks
Seniority
Entry Level, supervised IC (via careerplan.io/jobs/8614817002-account-specialist-at-trustautomation)
