Service Desk Technician
Core
Providing first-level IT support for technology incidents, service requests, and enquiries to keep media operations running smoothly.
Role type
Service Desk Technician (Level 1 Support)
Builds
User productivity and system stability for media content delivery
Domain
Media & Entertainment / IT Support
Deliverable
client delivery
Required skills
Windows OS, Microsoft 365, hardware troubleshooting, mobile device support, basic networking, ticketing systems, user account management
Preferred skills
IT qualification, industry certifications, service desk experience
Technologies
Windows, Microsoft 365, VPN, Wi-Fi, ticketing systems
Responsibilities
Troubleshoot hardware, software, device, and connectivity issues; manage user accounts, password resets, access requests, and MFA; log and resolve tickets per service levels; escalate complex issues with documentation; maintain support records and knowledge articles; assist with meeting room technology.
